Pricing and guarantees
The tool is free: you only pay when your customer pays (0.6 % of amounts collected, minimum €1.50 excl. VAT per engagement) and for the third-party services you choose, at cost + 35 %, shown before you send. Each level states plainly what it proves and what it does not.
Two protection levels, chosen for each engagement
| Standard | Reinforced | |
|---|---|---|
| Signer verification | Code sent by e-mail. | Code sent by SMS. |
| Timestamp | Free authority, not qualified. | eIDAS qualified provider. |
| Proof file | SHA-256 fingerprint, IP address, timestamp, step log, PDF certificate. | The same file, with a qualified timestamp. |
| Price | €0. | Coming soon. |
| In court | Admissible evidence. Its weight is for the judge; challenging the timestamp or the identity is easier than at the reinforced level. | Admissible evidence, with the presumption of accuracy of the date that comes with a qualified timestamp. This does not guarantee the outcome of a dispute. |
The professional picks the level when creating the engagement and the customer is told before signing. Customer rights, including consumers' right of withdrawal, are the same at every level.
Payments (deposit and hold)
Stripe charges its usual fees on your Stripe account (about 1,5 % + €0.25 per card). Spondaro takes its share from the deposit: 0.6 % of amounts collected, minimum €1.50 excl. VAT per paid engagement, the same for card and SEPA. For a hold on its own, the minimum is due as soon as it is authorized, even if released without a charge, and is settled with a later deposit or on invoice; nothing is due if the customer does not pay. Signature only: 10 free per month, then €0.25 excl. VAT.
| Deposit | Estimated Stripe fees (paid to Stripe) | Spondaro share |
|---|---|---|
| €150.00 | €2.50 | €1.50 |
| €1,000.00 | €15.25 | €6.00 |
Estimates for a card from the European Economic Area. Actual Stripe fees vary by card and payment method; Spondaro's share does not depend on it.
Special terms
Spondaro may grant some accounts (pilots, partners) a discount or a free service for a limited time. They only apply to Spondaro's share, never to Stripe's fees, and appear in your quote before each send.
Who commits to what
| Commits to | Does not guarantee | |
|---|---|---|
| Spondaro | Keeping and protecting the proof file, applying the rules of the chosen level, showing prices before sending, making the file verifiable. | The outcome of a dispute; at the standard level, the real identity of the signer. |
| The professional | Choosing a level that fits the risk, entering accurate information, refunding what is due (withdrawal). | Spondaro gives no guarantee on the customer's payment beyond what Stripe collects. |
| The customer | Giving accurate information, protecting access to their e-mail and phone. | They give up none of their rights by signing. |